Why is undercover mystery shopping good for our airline/airport?
How is it going to help us if we am already doing well?
The truth, the whole truth and nothing but the truth
Customers cannot give you all of the details of a situation. Some information will always be lost, from the exact time or exact date to the exact sequence of events. Passengers may also "embellish" the truth, to get their intended result, whether that be monetary compensation or a free flight, so not all information could be correct.
With undercover mystery passengers, you don't have to worry about any of this! Our trained undercover mystery passengers will make sure that they get every single detail in plain truth, from the exact time to the exact way any situation took place. Our data could even support or refute other passenger claims that come to you!
It just takes one....
In the age of social media and sensational headlines, it could just take one passenger's bad experience to ruin the reputation of your airline/airport overnight!
In order to stay ahead of the curve, undercover mystery passengers allow you to see issues, before they even become problems. This can save you from a ton of bad publicity across the social media landscape and allow you to become even better!
Bad consumer perception = lower revenue + loss of passengers
If you want to increase passenger loyalty, increase your base revenue, increase ancillary revenue, improve your brand image and attract new passengers from your competitors, work with us and we can help you soar!